# Vendor Portal Disclaimer & Support SLA
**Effective Date: January 2026**
This Vendor Portal Disclaimer and Support Service Level Agreement (“SLA”) applies to all enterprise platforms operated by **Onshore Technology Consultants**, including:
– **3Rivers Supplier Platform**
– **3Rivers-Vendor Platform**
– **3Rivers-Vendor Mobile Application**
– **Onshore Technology Database Migrator (admin.onshoretech.ai)**
These services are intended for authorized production use by enterprise customers, approved suppliers, and verified vendors.
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## 1. Enterprise Production Platform Notice
The 3Rivers platforms are production-grade enterprise systems designed to support:
– Supplier onboarding
– Vendor compliance workflows
– Procurement engagement
– Operational data exchange
– Secure enterprise modernization services
Use of these platforms is restricted to approved business participants.
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## 2. Vendor and Supplier Responsibilities
Suppliers and vendors are responsible for:
– Maintaining accurate company and compliance information
– Ensuring timely submission of required documentation
– Securing login credentials and preventing unauthorized access
– Complying with enterprise procurement standards
Onshore is not responsible for delays or disruptions caused by inaccurate submissions or user error.
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## 3. Platform Availability Disclaimer
Onshore makes commercially reasonable efforts to maintain uptime and service continuity.
However, services may be temporarily unavailable due to:
– Scheduled maintenance
– Infrastructure upgrades
– Security incident response
– External network or hosting disruptions
Onshore does not guarantee uninterrupted availability unless governed by a separate enterprise contract.
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## 4. Support SLA Overview
Onshore provides enterprise-grade support based on severity classification:
### Severity 1 — Critical Outage
– Platform unavailable or major procurement disruption
**Response Time:** Within 1 hour
**Resolution Target:** Same business day
### Severity 2 — Major Functional Impact
– Core workflows impaired, partial service disruption
**Response Time:** Within 4 hours
**Resolution Target:** 1–2 business days
### Severity 3 — Minor Issue / User Support
– Cosmetic issues, access questions, minor bugs
**Response Time:** Within 1 business day
**Resolution Target:** Best effort
### Severity 4 — Feature Requests / Enhancements
– Non-urgent improvements
**Response Time:** Reviewed during roadmap planning
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## 5. Data Security Commitment
Onshore applies secure enterprise practices including:
– Role-based access controls
– Identity governance
– Encryption standards
– Monitoring and incident response
– Compliance-first architectures
Users remain responsible for protecting their own credentials and internal systems.
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## 6. Procurement and Vendor Relationship Disclaimer
Onshore provides the platform infrastructure only.
Onshore is not a party to procurement contracts between enterprises and suppliers/vendors unless explicitly stated.
All commercial relationships remain between:
– Enterprise customers
– Their approved suppliers
– Their verified vendors
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## 7. Contact and Support Channels
For platform support or vendor onboarding assistance:
**Support Email:** support@onshoretechconsultants.com
**Security Reports:** security@onshoretechconsultants.com
**Enterprise Contact:** info@onshoretechconsultants.com
Website: https://www.onshoretechconsultants.com
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## 8. Updates
This SLA and Disclaimer may be revised periodically. Continued use of the platforms constitutes acceptance of updated terms.